If the buyer backs out of an auction you can apply for a refund of the success fees. You cannot do this until 3 days after the auction closes.

How to apply for a refund

1. Go to the auction you require a refund for
2. Click the link stating the "click here if [the buyer] doesn't contact you or backs out of the sale" to display more options
   
3. Click "Request a success fee refund" and fill in the form

We will then email the buyer and ask them for their side of the story. Once we have this, or after a maximum of 5 days, we will make a decision on whether you are eligible for a refund and email you the outcome.

If your refund is approved, you need to confirm that you still require it by clicking the link in the email.

If a refund is granted a comment from Flog It will be placed on both your and the buyer's feedback record - this will not affect your overall feedback rating. You should also post feedback on any members that you deal with.

When are you eligible for a refund?

You are eligible for a refund of the success fee charged if:

• Your auction met reserve, sold by Buy Now, or a fixed price offer for the item was accepted and;
• You are unable to contact the buyer or they refuse to complete the sale and;
• The success fee was incurred less than 28 days ago.

We do not give refunds when you have not described the goods accurately or are no longer willing to complete the sale.

What happens to buyers who back out of auctions?

Members who repeatedly default on auctions will have their membership suspended.