Flog It helps you to buy almost anything from over 7 million people in Hong Kong.

Listed below are some guidelines for safe buying. Combined with your common sense, we hope they will make your trade a safe and positive experience.

Know your seller

Review the member's selling feedback.
Click their feedback rating, then the "selling" tab. This shows other items they've sold recently and comments from previous buyers.

Make sure the seller is Address Verified.
Sellers can address verify themselves for free and it helps track the seller down in the rare event that something goes wrong. Learn more about Address Verified.


Know what you're buying

Carefully read the item description and answers to questions.
Before you bid you need to know exactly what is being auctioned - including any free accessories, the age and condition of the item and even why it's being sold.

Ask your own questions and ensure the seller answers them. Lots of unanswered questions are a danger sign.

Be very careful of sellers who bypass the auction process.
Transactions conducted outside of Flog It have a much lower chance of being resolved if they go wrong.

Check the postage costs. Postage typically costs extra and will vary based on the item and your distance from the seller. Make sure you understand the postage costs before bidding. If the seller will let you pick up, we suggest you do.

Communication and language difficulties. For a large number of members, English is not their first language. Please contact the seller with questions if the description is unclear.


Pay wisely

Only pay into Hong Kong bank accounts or by credit card. Never pay for goods with cash as it cannot be traced. More about payment options.

Get a phone number. If you are the winning bidder on a higher value item, ask the seller for a phone number in case you need to call them.

Keep all payment details and emails exchanged with the seller. These details will help locate the seller if things go wrong.


If something does go wrong...

Most problems are the result of either poor communication or differing expectations between the buyer and the seller.
Stay in contact with the seller and ensure you understand when to expect delivery. Sellers will typically wait for payment to clear before shipping goods, which can take a couple of days or longer on weekends and public holidays. Delivery itself can reasonably take another 2-4 business days meaning a possibility of seven days or more between paying for and receiving goods.

Frequently buyers and sellers may not be receiving one another's emails due to spam filters or email filtering. Check your junk or bulk email folders. More on spam filters.

If you have paid and the seller isn't responding to your emails, place negative feedback on the seller saying so. This should prompt them into action and serves to warn other buyers. You can edit the feedback you place, but only once.

If you still can't contact the seller after several days, or think you are the victim of fraud, please contact us immediately.

The vast majority of problems resolve themselves through good communication and patience. So be patient, use your common sense, and happy trading.