Contacting the buyer and arranging payment

If your auction has reached reserve, you and the highest bidder will both be sent emails with each other's email address. You should try and get in touch with the bidder as soon as possible to arrange payment and delivery. Typically people meet up or collect payment by cheque or direct credit.

You can also find the winning bidder's email address displayed with the listing on your Items I've Sold page.

The "Send buyer email" feature lets you create and store a standard template to use when you contact buyers. The buyer email typically contains your bank account details, payment terms and shipping information to enable the buyer to pay you. To set up your template, click the 'Setup buyer email' link on your My Flog It page.

To send an email using the template, click on the 'Send buyer email' button next to a listing on your Items I've Sold page. You can then review and personalise the email before you send it.

When listing an auction you can choose for your buyer email to be sent automatically when the auction is won. This saves you from having to manually create and send the email and should enables the buyer to pay you sooner.