Once you have paid for the goods you should allow at least 7 days for the goods to arrive before contacting us. Here are some steps you can take in the meantime:
Read the auction details carefully.
There may be reasons why the shipping is taking longer than you expect.
Email the seller.
Direct communication with the seller solves the majority of problems. Ask the seller when they sent the goods and when you can expect delivery. The seller may also be able to trace the goods depending on the type of delivery service used.
Check your spam filters and junk mail box. Make sure the seller's emails aren't being blocked by your email provider. Read more on spam filters.
Place feedback. This often encourages the seller to get in touch.
If you have paid for the goods and have not received them after seven working days, please report it to us.
